Refund & Return Policy

Effective Date: 01 January 2026

At DailyCareZone.com, customer satisfaction is our top priority. We strive to provide high-quality products; however, if you are not completely satisfied with your purchase, we are here to help.

By placing an order on our website, you agree to the terms of this Refund & Return Policy.

1. Return Eligibility

You may request a return if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is expired or not in usable condition

To be eligible for a return:

  • The request must be made within 3 days of receiving the order
  • The product must be unused, unopened, and in original packaging
  • Proof of purchase (order confirmation or receipt) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products
  • Personal care items due to hygiene reasons
  • Products damaged due to misuse
  • Items purchased on clearance or special sale

3. Refund Policy

Refunds will only be processed in the following cases:

  • Product is damaged or defective
  • Wrong item delivered

Once your return is approved:

  • Refund will be processed within 5–7 working days
  • Refund may be issued via bank transfer or store credit

4. Exchange Policy

We offer exchange in the following cases:

  • Damaged or defective product
  • Incorrect product delivered

Exchange will be processed after verification of the returned product.

5. Return Process

To initiate a return:

  1. Contact us on WhatsApp or Email
  2. Provide your order details and issue description
  3. Share product images (if damaged or incorrect item)
  4. Our team will guide you through the return process

6. Shipping Charges

  • Return shipping costs may be covered by DailyCareZone if the issue is from our side
  • In other cases, customers may be responsible for return shipping charges

7. Order Cancellation

  • Orders can be canceled before they are shipped
  • Once the order is dispatched, cancellation is not possible

8. Contact Information

For any return, refund, or exchange requests, please contact us:

Phone / WhatsApp: 0336 399 826
Email: [email protected]

Address:
Shop # 56, Rabia City Commercial
Block 18, Gulistan-e-Johar
Karachi, Pakistan

DailyCareZone.com — Committed to Your Satisfaction